The SV Collection is a premium online fashion retailer based in Uganda, offering carefully curated clothing, accessories, and lifestyle products for the modern, style-conscious individual. We focus on quality, style, and affordability.

We are based in Kampala, Uganda. While we operate primarily online, you can contact us for special arrangements or inquiries.

Currently, we operate primarily online. However, we do offer personal styling consultations and product viewing by appointment. Contact us to arrange a meeting.

You can place an order through our website by:

• Browse our products and add items to your cart
• Click on the cart icon and review your items
• Proceed to checkout and fill in your details
• Choose your payment method and complete the purchase

We accept various payment methods including:

• Mobile Money (MTN Mobile Money, Airtel Money)
• Bank Transfers
• Visa and Mastercard
• PayPal (for international customers)

Yes, absolutely! We use industry-standard SSL encryption to protect your payment information. We do not store your credit card details on our servers, and all transactions are processed through secure payment gateways.

You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed yet. Contact us immediately via WhatsApp (+256 761 666 216) or email ([email protected]) with your order number.

Delivery times depend on your location:

• Within Kampala: 1-3 business days
• Other major towns: 3-5 business days
• Remote areas: 5-7 business days

Shipping costs vary by location and are calculated at checkout:

• Within Kampala: UGX 10,000 - 15,000
• Other regions: UGX 15,000 - 25,000
• Free shipping: On orders over UGX 200,000 within Kampala

Yes! Visit our Track Order page and enter your order number (found in your confirmation email, e.g. SV-20260416-0001).

• Logged-in customers: Just enter your order number and we'll show your order status instantly.
• Guest checkout: Enter your order number along with the email address you used when placing the order.
• You can also view all your orders from My Orders when logged in.
• For real-time updates, contact us via WhatsApp (+256 761 666 216).

We accept returns within 14 days of delivery, provided:

• Items are in original condition with tags attached
• Items are unworn, unwashed, and undamaged
• Original packaging is included
• You have the original receipt or order confirmation

Yes, we offer exchanges for size or color changes within 14 days of delivery. The same conditions as returns apply. Contact us to arrange an exchange, and we'll guide you through the process.

Once we receive and process your returned items, refunds are processed within:

• Mobile Money: 1-3 business days
• Bank transfers: 3-5 business days
• Credit cards: 5-10 business days

Each product page includes a detailed size guide. We recommend:

• Measuring yourself using our size guide instructions
• Checking the specific measurements for each item
• Reading customer reviews for fit insights
• Contacting us if you're unsure - we're happy to help!

We do our best to display accurate colors, but slight variations may occur due to:

• Different screen settings and calibrations
• Lighting conditions
• Photography equipment

If you're not satisfied with the color, you can return the item within our return policy.

Yes, absolutely! We guarantee the authenticity of all our products. We work directly with authorized suppliers and brands to ensure you receive genuine, high-quality items.

While you can browse our products without an account, we recommend creating one for:

• Faster checkout process
• Order history and tracking
• Wishlist functionality
• Exclusive offers and early access to sales

You can reset your password by:

• Clicking "Forgot Password" on the login page
• Entering your email address
• Checking your email for reset instructions
• Following the link to create a new password

If you don't receive the email, check your spam folder or contact us for help.