1. Introduction

Welcome to The SV Collection UG. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services.

2. Use of the Website

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material
• To impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website

3. Orders and Payments

When you place an order through our website, you are making an offer to purchase the products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.

• Payment must be made at the time of ordering
• All prices are in Ugandan Shillings (UGX) and include applicable taxes
• We accept various payment methods as displayed on our website
• Orders are processed within 1-2 business days after payment confirmation

4. Shipping and Delivery

We offer shipping services within Uganda. Delivery times and costs vary depending on your location and the shipping method selected.

• Standard delivery within Kampala: 1-3 business days
• Delivery to other regions: 3-7 business days
• Shipping costs are calculated at checkout
• Risk of loss passes to you upon delivery to the carrier

5. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return items under the following conditions:

• Items must be returned within 14 days of delivery
• Items must be in original condition with tags attached
• Items must be unworn, unwashed, and free from damage
• Original packaging and receipt must be included
• Refunds will be processed within 5-10 business days after we receive the returned items

6. Product Information

We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that your computer monitor's display will be accurate. Product descriptions are provided for informational purposes only.

7. Intellectual Property Rights

The website and its entire contents, features, and functionality are owned by The SV Collection UG and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, The SV Collection UG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Uganda. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Uganda.

11. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +256 793 811 023
• Address: Kampala, Uganda

Last Updated: November 16, 2024